Hyperautomation is the real deal. It is considered (and rightly so!) to be the next driver of the digital revolution. The aim of hyperautomation is simple – to integrate all automated activities under one umbrella or a platform that’s unique to an organization. Gartner rated it the #1 technology trend in 2021.
The foundation of hyperautomation lies in technologies such as RPA (Robotic Process Automation) and DPA (Digital Process Automation). Hyperautomation simply expands their abilities by blending them with advanced technologies like AI, ML, and NLP.
However, like any other technology, hyperautomation is amazing in certain areas and brilliant when it works. But the catch is – it has to work! And when that doesn’t happen, there are high chances that it won’t benefit or might even harm your business.
That’s why it is extremely important to design and map your hyperautomation the RIGHT way. And that’s where this blog is going to help as we bring you the top DO’s and DON’Ts of hyperautomation.
Do’s of hyperautomation
Here are some handy tips on how to go about your hyperautomation the ‘right way’ –
Have a hyperautomation plan
Without a doubt, an implementation as big as hyperautomation needs careful planning and deliberation. Right from assessing the budget to identifying cost savings, you need to plan it all. More importantly, find out:
- All the bottlenecks that cause unwanted operational delays and can be improved by hyperautomation
- Critical information about all these processes, such as time delays, revenue loss, etc.
- What processes should you leave out from including in hyperautomation
Identify the end goal of hyperautomation
Never implement any solution into a business without knowing what you wish to achieve out of it. Hyperautomation is no exception. A goal-less implementation of hyperautomation is like a long journey without a destination. You will never know whether it succeeded or not.
Here are some possible end goals for hyperautomation –
- Increase revenue
- Cut down on downtime
- Improve customer satisfaction
- Improve accuracy for better decision-making
- Relieve the employees from manual and labor-intensive work
Discuss the importance of hyperautomation with your employees
It’s already a daunting task to engage workers to their fullest potential. Every organization has employees who feel insecure about their position in the company. And when you bring hyperautomation into the picture, there is a high chance that it could be mistaken for their jobs being taken away. This is where it is critical to talk about the importance of hyperautomation with your employees and make them understand that it is a tool to get more productive work done. Redundant work can be handed over to hyperautomation, while employees can engage in activities that contribute to the bottom line.
Don’ts of Hyperautomation
We know it’s hard to think that hyperautomation can go wrong, but there are multiple ways you can go astray while implementing hyperautomation. Here are they –
Think that hyperautomation will always succeed
You might have implemented hyperautomation perfectly well. But remember that even the best technology sometimes fails to achieve the desired goal in the wrong environment. Ultimately, you need the right people and processes to make it successful. Talk to hyperautomation experts and find out how to get the most out of the implementation. Also, talk to your employees about it and find out how best they can contribute to its success.
Hyperautomation is implemented across business processes that can span multiple departments and services, sometimes even geographical boundaries. Now, organizations have to conduct in-depth monitoring of all the processes under hyperautomation to see whether things are going as expected. Unfortunately, this can create an array of new security and privacy issues that most companies never care about. Ignoring security can be quite dangerous and can greatly impact your reputation.
Implement a hyperautomation solution that can’t scale
Most companies implement hyperautomation but are unable to expand it beyond the starting point because they never considered scalability in the picture. As a company grows, new processes come up. You do not want your hyperautomation solution to be incapable of taking these new processes under its wing because it couldn’t be integrated. So plan your hyperautomation by keeping in mind your company’s growth prospects.
And those are the top dos and don’ts of hyperautomation. Hyperautomation can do everything: It can save costs, improve productivity, and expand efficiencies by ‘automating automation’. But not every business reaps the rewards of hyperautomation. ‘Doing it right’ is more important than just ‘doing it’ when it comes to hyperautomation. So, follow the tips highlighted in this post and achieve success with your next hyperautomation implementation.