The Lumbering Giants of Traditional ITSM IT service management (ITSM) has long been at the heart of running effective IT organizations. However, many of the workflows that prop up critical processes like inciden...
In the heart of today’s manufacturing landscape, AI Automation stands not as a distant vision of the future but as a dynamic, integral force shaping the present. This transformative technology has already begun to ...
At the core of the Business landscape is the human touch – an element known for its unique personal and creative contributions. However, an intriguing challenge arises in many forward-thinking companies: despite advanced...
The Early Beginnings: Task Automation and Rule-based Systems: How many times do we find ourselves reminiscing about the time when process automation was all about keeping things simple. Remember the era when bus...
British Cycling, for almost a century, epitomized mediocrity in professional cycling. Since 1908, British riders had won just a single gold medal at the Olympic Games. Their performance was so underwhelming that top bike...
Chargeback disputes can be a frustrating and costly issue for any hospitality enterprises. When a guest files a chargeback, it not only affects the bottom line but also tarnishes the merchant’s reputation. One of t...
In the realm of automation, a remarkable shift has occurred with the advent of AI. Unlike traditional automation, which was limited to rule-based processes and structured data, the integration of AI in automation solutio...
In the exhilarating journey of implementing Intelligent Process Automation (IPA), we have explored the realms of building a compelling business case, designing robust solutions, and navigating the seas of change. No...
Introduction: Welcome to a new era of business, where Artificial Intelligence (AI) reigns supreme. AI has become a game-changer across industries with its transformative capabilities, revolutionizing how o...
Meet Emily, the passionate CTO of a global hotel chain. She’s spent weeks excitedly researching and testing AI-driven chatbots, convinced they are the future of customer service in the hospitality sector. The thoug...