The advent of mobile and cloud technologies have elevated customer experience (CX) to new heights. Today’s organizations are interacting with consumers across omnichannel options propelling customer experience to the nex...
Invoice Processing is a crucial process for any business regardless of industry. In fact, accounts payable issues can actually sink a company if left unattended. Did you know that even some of the top companies are still...
A wide range of businesses and organizations need ID verification whether it is for a signature verification or face recognition. Identify fraud is a challenge to safeguard against and in some cases, the consequences of ...
In today’s customer-centric organizations case deflection or self-service is an essential component of achieving greater customer satisfaction. Case deflection can be used for customer support and also to serve internal...
AI is a hot topic these days and it is steadily permeating a range of industries as well as our everyday lives. Alexa and Siri are at our beck and call and AI is often part of our daily transactions without us even knowi...
AI is becoming part of our daily lives both in our personal lives and in the workplace. Alexa, Siri and Netflix all involve interacting with AI algorithms. The rise of the machines is quieter than the Hollywood version b...
When you hear the term AI, perhaps you think of driverless cars or robot assistants. Science fiction seems to be turning to reality right under our noses. However, there are a range of less glamorous but highly impactful...
AI in the movies seems esoteric and even threatening to mankind’s future. However, the reality of AI is that is it becoming pervasive in everyday life, as well as several industries including manufacturing, insurance and...
While AI was the stuff of science fiction not so long ago, it is becoming a tangible reality today. From self-driving cars to virtual assistants, advances in AI are having a very real impact on our lives. AI is being put...
Many companies do not recognize the scope for AI solutions in their organizations. However, AI can be leveraged for a number of advantages in enterprises such as increased operational efficiency, prediction of customer n...