Intelligent Automation (IA) is gradually being adopted across a range of enterprise functions to boost efficiency. This rising popularity of Intelligent Process Automation (IPA) solutions is largely thanks to its ability to automate processes from end-to-end – hyperautomation as well as the ability to automate the processing of unstructured content. The Artificial Intelligence (AI) component of IPA has been the key to overcoming the challenge of unstructured content which plagues just about every industry. The Robotic Process Automation (RPA) component of IPA solutions handles rule-based processing and feeds the output of content processing downstream. Thus intelligent automation is changing myriad enterprise operations and the data-intensive processes of HR are no exception.
Recently, there has been a rise in the adoption of IPA solutions to ease the burden of the document and data-intensive HR processes for greater productivity and effectiveness. In fact, Gartner states that 17% of organizations use AI-based solutions in their HR departments and this is expected to reach 30% by 2022.
Until the advent of IPA’s ability to tackle unstructured content, there was simply no getting around manual effort for such processes. Thanks to this game-changing development HR processes are undergoing a transformation so team members can focus on higher-value tasks while intelligent automation handles the tedious, data-intensive work, eliminating manual errors and accelerating turnaround time.
Here are 9 ways intelligent automation can alleviate the burden on HR teams:
1. Optimized Recruiting
Automated recruitment with IPA solutions that have AI and RPA capabilities can automate the hassle of evaluating resumes. It goes much further by intelligently evaluating the quality of candidates. This in turn drives optimized recruiting with the appropriate candidates for various roles. It eases the burden on HR personnel who can get swamped in paperwork when there are many applications and resumes to screen. This ensures that the company does not miss potential candidates who are a good fit.
2. Enhanced Interviews
Many organizations have begun to make use of IPA solutions to assist in their recruitment process. Platforms that are designed to evaluate a candidate’s level of role appropriateness from a video interview have been deployed to get a better idea of their personality. AI can also play a role in structuring the optimum set of interview questions and selection criteria that can identify the best fit for your company.
3. Assessing Employee Performance
IPA solutions can play a big role in helping assess employee performance. They utilize analytics to make recommendations on where companies can perform better with adequate employee training. It does this automatically while also identifying areas that are underperforming and could benefit from new talent.
4. Expedite Training
The advantages of good training can be felt by both employees and employers alike. By implementing IPA solutions targeted training can be delivered with a degree of personalization. Employees can independently participate in designation relevant training that is in accordance with their progress goals. This can aid existing employees in improving their performance and skills. In addition, training can be tailored and delivered to new recruits especially designed to give them all the necessary information and accelerate their onboarding.
5. Enhanced User Experiences
IPA solutions provide a better user experience for both HR personnel, company employees, and even applicants. This is through intelligent chatbots that provide relevant support quickly and systems that are hyperautomated and linked together minimizing delays or erroneous data. Companies that include a chatbot in their website can help answer queries and guide candidates through the process of applying for a role or reaching out for additional information.
6. Improved Compliance
A big part of an HR executive’s role is to file paperwork, check regulations, and other such repetitive, document-intensive compliance tasks. With IPA solutions, you could automate a huge portion of these compliance tasks so forms that have been filled out can be automatically and verified against required regulations.
7. Updating Employee Data
One extremely important yet often neglected task is maintaining up-to-date information on employees. This information is crucial because affects many other details such as employee access level, pay grade, available benefits, and so on. In many cases, employee data falls out of date causing problems down the line. An IPA solution can automate the updating of employee data ensuring accuracy and eliminating manual effort for this task. This spans changes such as promotions, department transfers and even leaving the organization.
8. Time Off Administration
Each company has its own guidelines when it comes to requesting time off and how much of its employees are allowed to request. Labor laws can play a big role in how these rules are set in place. With an IPA solution, your HR team can automate much of this processing with convenient dashboards or reports to track time off and make sure that rules are being adhered to.
9. Timely & Accurate Tax Form Generation
One big part of ending the financial year is generating the necessary tax forms for all employees. This can be harder than it seems especially when you take into account all the deductions various employees choose to depend on their personal preferences and any other deferrals or IRA contributions for the year. Again, this is another avenue ripe for AI intervention.
Want to learn more about intelligent automation for HR? Check out our blog on How to Excel in Organizational Workflow Management with RPA and AI. Alternatively, you could also read up on The Future – Artificial Intelligence Will Augment Human Employees.
Are you considering intelligent automation and hyperautomation for your HR processes as well as other use cases? If you’d like to explore opportunities where your business can benefit from IPA implementations for hyperautomation, the Rapid Acceleration Partners team would be glad to help. Our next-gen, AI-powered content intelligence platform RAPFlow enables full lifecycle AI orchestration on a single platform. When used in tandem with our RPA tool RAPBot, it provides end-to-end workflow automation capabilities that can be deployed in just weeks. You can even build your own use case and the platform can easily integrate with your existing systems. Book a demo to get a more detailed understanding of how our products can transform your business.
